Contact Us

We're here to help

Have a question, feedback, or need support? Reach out and our team will respond as quickly as possible.

Email Support

Send us an email and we'll get back to you within 24 hours on business days.

hello@novaenglish.com
Live Chat

Chat with our support team in real time. Available Monday–Friday, 9am–6pm (GMT).

Open Live Chat →
Help Center

Browse hundreds of articles covering every feature and question in the app.

Browse Help Center →

Send us a message

Contact information

Support hours
Mon – Fri, 9:00 am – 6:00 pm GMT
General enquiries
hello@novaenglish.com
Company
Bradnova Technologies Ltd.

Typical response times

Pro & Tutor plansWithin 4 hours (business days)
Free planWithin 24 hours (business days)
Urgent / billing issueSame business day
Looking for quick answers?

Most common questions are already answered in our Help Center — no waiting required.

Browse Help Center